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FREQUENTLY ASKED QUESTIONS

WHAT TIME IS CHECK IN & CHECK OUT?
Check in is 4:00PM, Check out is 10:00AM. (Central Standard Time)

HOW DO I GET KEYS?
All of our condos (with the exception of Emerald Towers) have electronic locks or lock boxes so that entry can be gained 24/7. Please keep in mind that all electronic locks are set to open at 4:00PM on day of check in unless prior arrangements have been made through the Reservations Center. Seven (7) days prior to arrival you will receive your check in information, including door codes, via email. Please remember to PRINT OUT your check in details and bring them with you as they contain critical information you will need during your vacation stay.

WHAT DO YOU PROVIDE AND WHAT DO I NEED TO BRING?
All linens and bath towels are provided, as well as, coffee maker, iron, toaster, blender and standard essential items. Panhandle Getaways furnishes a few essential items for guests to utilize until they can get to the grocery store. Initial supplies include: dishwasher soap, small washing machine powder, each bathroom has amenities (like a hotel but NOT restocked) shampoo, conditioner, soap bar and body wash. One roll of toilet paper in each bathroom & one paper towel roll in the kitchen.

IS THERE INTERNET OR WIFI IN MY CONDO?
Each condo is different so please check with your Reservations Team Member to make sure you have the specific requirements that you may need. Most of our units provide FREE Wi-Fi access. About 7 days prior to arrival you will receive an email from Panhandle Getaways with check in instructions that will contain Wi-Fi access information and any username and password information. Please keep in mind that while Wi-Fi services are complimentary it does not guarantee Wi-Fi strength one may be accustomed to at home. Services may be sporadic, intermittent or not available during your stay due to weather conditions, service provider issues or construction at the resort. Panhandle Getaways cannot be held responsible in the event services are not available anytime during your stay.

WHO DO I CONTACT ONCE I GET THERE IF I HAVE A QUESTION, CONCERN OR MAINTENANCE ISSUE?
Please contact our office via call or text at 850.588.8125.

DO YOU ALLOW PETS?
We do have several pet friendly (dogs only, no cats at this time) condos. Please check with your Reservation Team Member in the event you want to bring your pet to make sure the condo you're interested in is pet friendly. Owners may have their pets with them at any time as they are registered with the resort so you may see pets in a resort that is not listed at Pet Friendly. Violators will be asked to leave and no refunds will be made.

WHAT FEES ARE INCLUDED WHEN I MAKE MY RESERVATION?
Each condo has a cleaning fee, reservation fee and Florida taxes along with the rental rate. Reservations less than thirty (30) days out will also include a credit card convenience fee of 3.5%. Reservations over thirty (30) days out require a down payment of $325 to secure your reservation. The balance on your account may be paid by eCheck, or credit card thirty (30) days prior to arrival. All credit card transactions will be subject to the same 3.5% convenience fee. Note: We no longer accept checks via mail, personal checks may be used via eCheck. Please do not submit a cashiers check, they will not be accepted.

WHY SHOULD I CHOOSE PANHANDLE GETAWAYS FOR MY NEXT VACATION?
We have over twenty years experience in the vacation rental industry and have serviced 250,000+ guests over the years. Over 70% of our guests are repeat consumers coming back year after year to their favorite vacation rental. Another reason to consider Panhandle Getaways is our incredible team of professionals available to you from start to finish of your beach vacation and always available to assist our guests with any questions or concerns along the way.

WHY BOOK A VACATION HOME OR CONDO OVER A HOTEL STAY?
Vacations are meant for relaxation, fun and should offer every convenience. Vacation Homes and Vacation Condos allow family members to stay together while providing the space for everyone to have their own privacy as well. Fully equipped kitchens offer you the option to have some meals at "home" saving money for excursions and shopping. Most resorts offer amenities unlike many hotels including fitness centers, tennis courts, multiple pools, restaurants, hot tubs and movie theaters.

WHAT DO I NEED TO DO UPON DEPARTURE?
Please make sure all trash is removed from the unit. Trash chutes are available on every floor of your resort, usually located at the ends of each building. Please gather all bed linens & towels and leave on the bathroom floor before departing. Please make sure all food is removed from the refrigerator and freezer. For condos with wristbands, amenity keys and parking passes please leave those on your kitchen counter.

Have a question that you don't see answered here?

Send your question to reservations@panhandlegetaways.com and we will get back with you shortly, or feel free to call/text us at 850.588.8125.